Information Technology Specialist
Modern Angels Healthcare
May 2025 - Present
-
Managing and administering Microsoft 365, Google Workspace, HubSpot, and Zoho, configuring secure business environments, user access controls, and automated workflows in alignment with PHIPA requirements to support efficient and compliant business operations. Reduced technical disruptions by delivering Tier 1 and Tier 2 support for hardware, software, and network issues.
-
Improving organizational security and operational efficiency by managing cybersecurity controls, user access, hardware assets, and regulatory-compliant (PHIPA, PIPEDA) data protection across business systems.
-
Designing, developing, and maintaining the company's website (WordPress, HTML/CSS, PHP), DNS, and internal business portals, improving accessibility (WCAG Guidelines), usability, and the efficiency of day-to-day business operations.
-
Enhancing customer relationship management by streamlining workflows, maintaining accurate business data, and improving cross-functional processes.
-
Supporting business growth by executing digital marketing initiatives, optimizing web content and search visibility, and strengthening online engagement through website and social media management.
IT Support
Help Desk | Tutoring | Part-Time
Conestoga College
October 2023 - April 2025
-
Resolved over 600 technical support requests involving hardware, software, printers, scanners, and network connectivity, ensuring timely issue resolution and minimizing disruption for staff and students.
-
Delivered technical support for Microsoft 365, Windows, and specialized academic applications, diagnosing and resolving complex user issues while maintaining high service standards.
-
Improved support efficiency by developing and maintaining technical documentation, troubleshooting guides, and standardized procedures that accelerated issue resolution and knowledge sharing.
-
Managed IT asset inventory and supported front-line customer service operations, ensuring accurate equipment tracking and an effective user support experience.
Game Programmer
Web Games | LiveOps | Interactive Applications
Hammerplay Studios
March 2022 - July 2023
-
Developed and launched 14 monetized web and mobile applications and games, including 3D and multiplayer experiences, delivering engaging products for commercial audiences.
-
Engineered scalable full-stack applications and interactive game features using modern web technologies (JavaScript, TypeScript, Node, Express, Phaser, Cocos, Unity), improving performance, maintainability, and user experience.
-
Integrated third-party APIs, SDKs (Facebook, Crazy Games, Reliance Jio), authentication, analytics, advertising, and platform services to extend functionality and support monetization.
-
Managed LiveOps activities by deploying content updates, implementing hot fixes, resolving production issues, and maintaining stable live environments with minimal downtime.
-
Optimized low-poly 3D assets and game performance through efficient asset preparation and rendering improvements, contributing to smoother gameplay across target devices.
Technical Artist
Blender Artist | 3D Pipelines | Workflow Optimization
Hybrid Studios
July 2021 - February 2022
-
Established standardized production workflows that ensured consistent WYSIWYG results and improved collaboration across creative teams.
-
Reduced Blender rendering times by 75% through workflow optimization, while managing rendering pipelines for multiple production teams.
-
Resolved complex interoperability issues across Blender, Autodesk, and Adobe Creative applications, improving workflow reliability and reducing production delays.
-
Implemented virtual production workflows using Unreal Engine, enhancing real-time visualization and streamlining content creation.
3D Artist
Fix It In Post Studios
April 2021 - June 2021
-
Produced optimized low-poly 3D models for real-time rendering, ensuring high visual quality and efficient performance across target platforms.
-
Developed graphics, animations, and multimedia assets using industry-standard creative software to support marketing materials, digital content, and production workflows.
Conestoga College
Graduate Certificate
Computer Application Security
April 2025
-
Gained expertise in cybersecurity, vulnerabilities, cryptography, servers and networking.
Conestoga College
Graduate Certificate
Computer Applications Development
April 2024
-
Graduated with Distinction. Elective in Software Quality and Testing.
-
Developed full-stack applications using open-source web technologies, databases and agile methodologies.
SRM Institute of Science and Technology
Master of Science
Visual Communication
April 2021
-
Graduated First Class with Distinction. Specialised in Game Development and Web Design.
-
Specialised in media production, web design, UX/UI, 3D graphics and visual effects for games.
Jamal Mohamed College
Bachelor of Science
Computer Science
April 2019
-
Built a strong foundation in programming, data structures and software engineering principles.
Social Media Manager
Hammerplay Studios
August 2022 - January 2023
-
Curated and managed engaging social media content, enhancing online presence and audience engagement.
-
Implemented innovative B2C marketing strategies for a traditionally B2B-focused business, driving growth and brand visibility.
Student Chairman
Jamal Mohamed College
January 2019 - March 2019
-
Led a team of 200 people to organize VarIT 2K19, a state-level technical symposium, ensuring seamless execution and impactful outcomes.
Peer Tutor
Jamal Mohamed College
July 2018 - December 2018
-
Delivered lectures and facilitated seminars on computer science and software programming topics for undergraduate students.
